There can be numerous reasons why your bank session has expired, but it’s usually one of two main reasons. Continue reading below for more info to help you reconnect your bank.
Bank connections with apps lose connection all the time, some more than others.
When a lost connection happens with us it’s likely one of these top two reasons:
1. You are timed out (a secure connection ends after an unknown period of time — expired session)
2. You must update your login credentials (bank login credentials no longer match)
MFA (multi-factor authentication):
Banks have your best interest to keep your account safe. Over time you may add extra security to prevent unauthorized access.
If you have turned on a security question option or a security code option — in addition to your regular login username and password credentials — this will cause a problem establishing a connection.
Please turn off MFA (multi-factor authentication) and security questions on your bank account to fix this issue. If you have extra security on your account, we are not able to receive real-time updates or maintain a secure connection.
If you have difficulties reconnecting your bank after a few attempts, a wait time of 2-3 business days may be required. During this wait time, a connection between Brigit and your bank may be re-established to provide you with a secure connection again.
We are constantly looking to reduce issues around bank connectivity. Every day we are working to improve your experience with us. Please reach out to Customer Care if the issue still persists or to provide any feedback.