Bank vs. Data Provider:
Your bank may have lost connection to our data provider.
If you have made few attempts without establishing a connection, please reach out to us for assistance.
If you have not changed your username/password.
please try reconnecting at least two times. If you are still having trouble, reach out.
MFA (multi-factor authentication):
Banks have your best interest to keep your account safe. Over time you may add extra security to prevent unauthorized access.
If you have turned on a security question option or a security code option — in addition to your regular login username and password credentials — this will cause a problem establishing a connection.
Please turn off MFA (multi-factor authentication) and security questions on your bank account to fix this issue. If you have extra security on your account, we are not able to receive real-time updates or maintain a secure connection.
We are constantly looking to reduce issues around bank connectivity. Everyday we are working to improve your experience with us. Please reach out regarding any issues or feedback.